Refund Policy
Thank you for shopping at Swishkart.in. We strive to provide the best products and customer service. If you are not entirely satisfied with your purchase, we’re here to help.
1. Eligibility for Refund
- Items must be returned within 7 days of receipt.
- To be eligible for a refund, the item must be unused, in the same condition as received, and in its original packaging.
- Certain items, such as perishable goods, personal care items, and customized products, are non-refundable.
2. Conditions for Refund
- Proof of purchase (e.g., order confirmation or receipt) must be provided.
- Products that are damaged due to misuse, negligence, or improper handling are not eligible for refunds.
- If the item received is defective, damaged, or incorrect, contact us immediately for assistance.
3. Refund Process
- To initiate a refund, email us at [email protected] with your order details and the reason for the refund request.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days and credited back to your original method of payment.
4. Return Shipping
- Customers are responsible for paying return shipping costs unless the item received was defective, damaged, or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
5. Exchanges
- We replace items only if they are defective or damaged. If you need to exchange an item, contact us at [email protected] for further instructions.
6. Non-Refundable Items
- Gift cards
- Sale items (marked as non-refundable during purchase)
- Downloadable software products
7. Contact Us
For any questions about our refund policy, please contact our customer support team:
- Email: [email protected]
- Phone: +91-6354014722 (available Monday to Friday, 10:00 AM – 6:00 PM)
We value your business and are committed to ensuring your satisfaction with every purchase.